FAQs

All businesses are required to keep records, whether electronic or on paper. Often they can face challenges effectively archiving large amounts of data and information.

Keeping track of and having enough space to properly and efficiently store records can be troublesome and costly. Your company can save time and money outsourcing storage and document scanning to the professionals at Armstrong Archives. An independent, locally owned document management company with more than 30 years experience, Armstrong provides you a reliable, secure and economic solution to your document storage needs.

Armstrong Archives vs. Iron Mountain Storage

CategoryIron MountainArmstrong Archives
Pricing
  • Cubic foot billing
  • Annual rate increases
  • Pay for reports
  • Flat rate/item charge
  • Locked-in rates for the life of the contract
  • Free reports
Flexibility
  • One-size-fits-all all services
  • Contract required
  • Customizable solutionsContract optional ($65 minimum)
Service
  • Large corporate structure
  • High-volume, centralized service
  • Relies on overseas call centers for customer support
  • Locally owned & managed
  • Personal service
  • Interaction with the company president
1

Can I use my own box?

Yes, but your box must conform to certain requirements. The size must be a 1.2 cubic foot “standard record carton” and it must have a lid. It cannot be torn or crushed. We do offer standard cartons for sale to both customers and non-customers. These boxes are of the highest quality and are usually priced less than other supply houses or big box retailers.

2

How are the boxes stored?

Boxes are stored by placing them on shelves in our secure warehouse. They are identified with a unique barcode number and tracked through our proprietary computer systems.

3

How do I request my records or box in case of an emergency?

In the case of an emergency you can call our office phone and leave a message on the emergency extension. This automatically calls our staff any time 24/7 and relays your message immediately.

4

Do you have a pickup and delivery option?

There are many options for you in accessing or sending records to/from Armstrong Archives:

• Full Pick Up and Delivery – you provide the data on quantity and date, and we will take care of the rest.
• You can pick up or deliver your own records.
• You can come to our offices and review your records avoiding the need for any delivery.
• You can have files scanned and emailed to you.
• You can have files or boxes mailed or shipped (UPS) to you or anywhere you designate.

5

How long can I store items with you all?

As long as you wish. There are no limits to length of time. But if you wish to track how long your records have been in storage so you can shred them after a certain length of time, we can help you with that also.

6

Can I pay for my service online?

Yes, you go to our website (www.armstrongarchives.com) and select the “Pay Invoice” button. We also accept ACH funds transfer.

7

How do you differ from your competitors?

Most of our competitors are very large worldwide corporations that answer to stockholders and board members. We do not, we only answer to our customers. Because of that we can offer better and more flexible and personal service at a reasonable rate.

8

Is your storage area climate controlled?

We offer both climate controlled and standard warehouse space for any of your needs.

9

Am I limited to just storing paper items?

No, but you cannot store any chemicals or hazardous materials.